Our Commitment to Your Privacy
TrueCan Peptides (“we”, “us”, or “our”) is committed to protecting the personal information of our customers and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy law. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
By using this website or placing an order, you consent to the collection and use of your information as described in this Policy.
Information We Collect
We collect only the personal information necessary to fulfill your order and communicate with you. This may include:
- Identity information: Your full name
- Contact information: Email address, phone number (if provided)
- Shipping information: Mailing address, city, province, postal code
- Payment reference: Interac e-Transfer transaction reference numbers (we do not collect or store banking credentials or card numbers)
- Order information: Products ordered, order history, order value
- Technical data: IP address, browser type, device type, pages visited, and referring URLs collected automatically via cookies or similar technologies
How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your order status, shipping, or issues
- Responding to your inquiries and support requests
- Improving our website and customer experience
- Complying with legal obligations
- Detecting and preventing fraud or misuse
We will not use your personal information for purposes other than those stated above without your prior consent, except as required by law.
We Do Not Sell Your Personal Data
TrueCan Peptides does not sell, rent, trade, or otherwise share your personal information with third parties for marketing purposes. Your data is not a commodity.
Third-Party Disclosures
We may share your personal information with trusted third parties only to the extent necessary to fulfill your order or operate our business:
- Shipping carriers: Canada Post and other couriers require your name and address to deliver your order
- Payment processing: Interac e-Transfer is processed through your own banking institution; we do not process or store banking details
- Legal compliance: We may disclose information if required by law, court order, or Canadian regulatory authority
All third-party service providers are expected to handle your information securely and in compliance with applicable privacy laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. Order records are generally retained for a minimum of 7 years for tax and compliance purposes. You may request deletion of your data subject to legal retention obligations.
Your Rights Under PIPEDA
As a Canadian resident, you have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request that inaccurate or incomplete information be corrected
- Deletion: You may request deletion of your personal data, subject to legal retention requirements
- Withdrawal of consent: You may withdraw consent to certain uses of your data, subject to legal limitations
- Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated
To exercise any of these rights, please contact us at sales@truecanpeptides.com.
Cookie Policy
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You may disable cookies through your browser settings; however, some website functionality may be affected.
We do not use cookies to collect sensitive personal information or to track you across unaffiliated websites for advertising purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Links to Third-Party Sites
Our website may contain links to external websites. TrueCan Peptides is not responsible for the privacy practices of those sites and encourages you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will be posted on this page. Continued use of our website following any update constitutes acceptance of the revised Policy.
Contact — Privacy Requests
For all privacy-related inquiries, access requests, or concerns, please contact us at:
TrueCan Peptides
Email: sales@truecanpeptides.com
Last updated: May 2026 | TrueCan Peptides | Canada